Effective Date: March 31, 2026 · Last Updated: March 31, 2026
HealthCred Care, LLC (“HealthCred,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (healthcred.com), use our services, or interact with us in any capacity.
Website Visitors: We may collect standard web analytics data including IP addresses, browser type, referring pages, pages visited, and time spent on site. This data is collected through cookies and similar technologies.
Facility Partners: When correctional facilities engage our services, we may collect facility contact information, operational data, and administrative details necessary to deploy and manage our infrastructure.
Individuals in Custody: In the course of providing healthcare coverage activation services, we may process personal information including names, dates of birth, booking information, and eligibility data. This information is collected and processed in accordance with applicable federal and state laws, including HIPAA where applicable.
Contact Form Submissions: When you contact us through our website, we collect the information you provide, such as your name, email address, phone number, and the content of your message.
We use the information we collect to:
Provide, operate, and improve our healthcare coverage infrastructure services; facilitate eligible healthcare coverage activation for individuals in custody; communicate with facility partners regarding service delivery; respond to inquiries and provide customer support; comply with legal obligations and regulatory requirements; protect against fraud, unauthorized access, and other security concerns; and analyze website usage to improve user experience.
HealthCred processes certain information that may constitute Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). Where HealthCred acts as a Business Associate, we maintain Business Associate Agreements (BAAs) with applicable Covered Entities and implement administrative, physical, and technical safeguards in accordance with HIPAA requirements.
PHI is used solely for the purpose of facilitating healthcare coverage activation and related services. We do not sell PHI or use it for marketing purposes unrelated to the services for which it was collected.
We may share personal information with:
Health Insurance Carriers: To facilitate coverage activation and enrollment for eligible individuals. Service Providers: Third-party vendors who assist in operating our services, subject to confidentiality obligations. Correctional Facilities: Aggregate and de-identified reporting data related to program performance. Legal Requirements: When required by law, regulation, subpoena, court order, or governmental authority. Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to applicable privacy protections.
We do not sell personal information to third parties for their own marketing purposes.
We implement commercially reasonable security measures including encryption, access controls, audit logging, and secure hosting infrastructure (AWS) to protect personal information. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of information and applicable regulatory requirements.
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. Individuals whose PHI is processed by HealthCred may exercise rights available under HIPAA by contacting us at the information provided below.
California Residents: Under the California Consumer Privacy Act (CCPA), California residents have additional rights including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. HealthCred does not sell personal information.
Our website may use cookies and similar tracking technologies to enhance user experience and collect analytics data. You may control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when this policy was most recently revised. We encourage you to review this policy periodically.
For questions about this Privacy Policy, to exercise your privacy rights, or for HIPAA-related inquiries, please contact us:
HealthCred Care, LLC
114 Cedar Ave, PBM #8
Crestview, FL 32536
Email: contact@healthcred.com
Phone: +1 877 390 4049
Hours: 8AM – 5PM EST, Monday – Friday
This Privacy Policy does not constitute legal advice. HealthCred Care, LLC recommends that individuals with specific legal questions consult with a qualified attorney.
